We’re looking for a Customer Support Advocate to deliver exceptional experiences for our customers. As the first point of contact, you’ll play a vital role in resolving issues, building trust, and contributing to our customers' success.

Skills

• Customer support
• Good Verbal and Written Communication
• Customer focus
• Problem Solving
• Attention to detail

Requirements

• Job Role Senior Customer Support Advocate
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Provide outstanding support via email, phone, and live chat.
• Troubleshoot and resolve product-related queries with precision and empathy.
• Log and escalate critical customer issues when required.
• Collaborate with internal teams to ensure a seamless customer experience.
• Continuously improve customer service processes and suggest actionable insights.
• Assist customers in optimizing their e-commerce businesses using Helixo apps.
• Contribute feedback to help improve our products and services.

Other Requirements

• 1-4 years in customer support, preferably in tech or e-commerce industries.
• Strong written and verbal communication skills with a customer-first mindset.
• A proactive problem-solver who can think critically and act efficiently.
• Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
• Ability to thrive in a fast-paced, evolving environment.
• High attention to detail and strong organizational skills.

Good to have

• Experience with Shopify or similar e-commerce platforms.
• Familiarity with customer success or Chat tools like Crisp Chat, Intercom, Freshchat.
• Good in HTML/CSS technical skills.

About the Company

Helixo is a software development company focused on e-commerce solutions with smart, skilled and efficient team solving significant, next-generation technology problems.