We’re looking for a Junior Customer Support Executive to join our team and be the first friendly face our customers interact with. This is an entry-level role, perfect for freshers who are eager to learn and grow in the world of customer support. You’ll help resolve customer queries, build trust, and support their success while gaining hands-on experience in a fast-moving e-commerce environment.

Skills

• Customer support
• Communication
• Positive Attitude
• Problem Solving
• Customer focus

Requirements

• Job Role Junior Customer Support Advocate
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Provide friendly and helpful support to customers via email, chat, and calls.
• Understand customer issues and offer clear, effective solutions with empathy.
• Escalate critical issues to the appropriate team when needed.
• Work closely with internal teams to deliver a smooth customer experience.
• Share ideas and feedback to help improve our support process.
• Guide customers in using Helixo apps to grow their e-commerce businesses.
• Help identify common customer pain points and share insights for improvement.

Other Requirements

We’re looking for freshers or early-career professionals (0–1 year of experience) who are eager to grow in a customer-facing role.

Preferred Educational Background:

• BCA, MCA, B.Tech in Computer Science, B.Sc or M.Sc in Computer Science

Key Qualities & Skills:

• Strong communication skills in English (both spoken and written)
• A tech-savvy mindset with the ability to learn tools quickly
• A positive, customer-first attitude
• Good problem-solving and critical thinking abilities
• Organized, detail-oriented, and adaptable to a fast-paced environment
• Interest or basic understanding of e-commerce (Shopify experience is a plus)

Good to have

• Experience with Shopify or similar e-commerce platforms
• Familiarity with customer support tools like Crisp Chat, Intercom, or Freshchat
• Basic knowledge of HTML/CSS or a general interest in technical problem-solving

About the Company

Helixo is a software development company focused on e-commerce solutions with smart, skilled and efficient team solving significant, next-generation technology problems.