To provide on-site installation, servicing, maintenance, and repair of Aquaneeta’s water purifier systems, ensuring customer satisfaction and adherence to company quality standards.

Skills

• Installation
• Maintenance
• Servicing
• Customer Interaction
• Issue resolution
• Reporting
• Documentation
• Compliance

Requirements

• Job Role Service Technician
• Job Type Full Time
• Workplace Type Onsite
• Industry Industrial Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

1. Installation & Commissioning:

• Install Aquaneeta water purifiers and RO systems at customer premises.
• Ensure proper system setup, functioning, and customer orientation post-installation.

2. Maintenance & Servicing:

• Perform scheduled and breakdown maintenance of water purifiers.
• Replace filters, membranes, and other components as required.
• Check water quality and system efficiency regularly.

3. Customer Interaction:

• Educate customers on product usage, maintenance, and basic troubleshooting.
• Maintain a professional and courteous approach with customers at all times

4. Issue Resolution:

• Identify and resolve technical issues or escalate unresolved problems to higher-level support.
• Maintain accurate records of service calls, complaints, parts used, and solutions provided.

5. Reporting & Documentation:

• Submit daily reports on work completed and parts used.
• Update service records and feedback forms for each visit.

6. Inventory & Tools Management:

• Maintain service tools and kits in good condition.
• Ensure spare parts stock is maintained and accounted for.

7. Compliance:

• Follow company SOPs, safety guidelines, and service protocols strictly.
• Adhere to schedules, punctuality, and customer commitment timelines.

Other Requirements

• Have skills in Installation and commissioning of water purifiers, ensuring proper setup, functionality, and customer orientation.
• Skills in maintenance and servicing of RO systems, including filter replacement, water quality checks, and routine system efficiency evaluations.
• Have skills in customer interaction and issue resolution through professional communication, product education, and accurate service documentation.

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.