We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across in our Service Centres. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

Skills

• Handling Customer Queries
• Training
• Mentoring
• Maintenance
• Installation
• Customer Satisfaction

Requirements

• Job Role Branch Service In-Charge
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

Thalipparamba

Coimbatore

Kondotty

About

Not provided

Responsibilities

• Lead and manage branch service teams to ensure timely and effective service delivery.

• Oversee the installation, maintenance, and repair of home appliances and electronics.

• Ensure adherence to service quality standards and customer satisfaction.

• Monitor inventory levels and spare parts availability at each branch.

• Resolve customer complaints and ensure prompt issue resolution.

• Implement service process improvements and best practices.

• Prepare and analyze service performance reports and present to senior management.

• Train and mentor service staff to enhance technical skills and knowledge.

• Collaborate with the Head Office to align branch service operations with company objectives.

Other Requirements

• Qualification: Degree/Polytechnic Diploma/BTech Electronics + Computer Skills
• Experience: Min 2 yr exp in Customer Service Support in Electronics/Home Appliances with good computer skills
• Salary: 25,000 to 30,000/month+ Incentives and other benefits

Good to have

Not provided

About the Company

18 steps consultants is a recruitment consultancy based out of Kerala, India. We cater to various industries and provide hiring assistance at all levels.