Provide technical support and troubleshooting for desktop computers, hardware, and software issues within a corporate setting. Install, configure, and maintain desktop systems and peripherals, ensuring optimal performance. Collaborate with end users and IT teams to identify and resolve technical issues in a fast-paced environment.
Shift may vary.
Skills
- ServiceNow
- JIRA
- Problem-Solving Skills
- Communication Skills
- Customer Service
- Troubleshooting
- Attention to detail
- Time Management
- Adaptability
- Learning Ability
Requirements
- Job Role Desktop Support Engineer
- Job Type Full Time
- Workplace Type Onsite
- Industry
Healthcare
,
Healthcare
Secondary locations
Not provided
Responsibilities
- Providing technical support to end-users for hardware, software, and network-related issues.
- Installing, configuring, and maintaining desktops, laptops, and peripherals.
- Diagnosing and troubleshooting hardware and software problems.
- Performing system upgrades and patches.
- Responding to service requests and resolving technical issues in a timely manner.
- Setting up and maintaining user accounts and profiles.
- Conducting system backups and data recovery operations.
- Ensuring network connectivity and security protocols are maintained.
- Collaborating with IT teams to implement and support technology initiatives.
- Documenting technical procedures and troubleshooting steps for future reference.
Other Requirements
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with desktop imaging and deployment tools.
- Familiarity with Active Directory and Group Policy management.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work efficiently under pressure.
- Attention to detail and accuracy in problem-solving.
- Adaptability to learn new technologies and tools quickly.
Good to have
Not provided
About the Company
Dr. Moopen’s Medical College Hospital-formerly known as DMWIMS- was founded by DM Education and Research Foundation, after analyzing the needs and gaps in the health care facilities in the Wayanad area. It is the first Medical College in Kerala established in a backward, hilly & tribal district. It is also the first Medical College Hospital in North Kerala and one among the very few Medical College Hospitals in the country established in a rural area to receive NABH accreditation.
We are dedicated to transforming health through medical education, healthcare and medical research. We offer quality healthcare at an affordable cost. We are committed to providing high-quality medical education and training. We aim to improve the healthcare infrastructure and overall development of Wayanad.