Voice Process
Jazp.com
- 2 Vacancy
- Bengaluru, Karnataka, India
-
No ratings yet!
- Posted: 1 year, 7 months, 23 days ago
- Not yet applied
- Job id667bddc873867fc590f09115
- Experience0 - 1 years
- Salary180,000 INR - 300,000 INR
- Job Applicants0
Freshers hiring - Voice Process - English & Hindi
The Voice Process job involves handling customer inquiries over the phone, providing exceptional service, and resolving customer issues efficiently. Candidates must have excellent communication skills, be able to multitask, and work well under pressure. Prior experience in a similar role and knowledge of customer service best practices are preferred.
Skills
- Typing
- Live Chat
- Sales
- Communication
- Customer Service
Requirements
- Job Role Voice Process
- Job Type Full Time
- Workplace Type Onsite
- Industry Retail
Secondary locations
Not providedAbout
Not provided
Responsibilities
1. Inbound Chat Engagement:
- Respond promptly to customer inquiries received through social media messaging platforms.
- Initiate and maintain engaging conversations to understand customer needs and preferences.
2. Contact Information Collection:
- Skillfully guide conversations to collect essential customer contact information.
- Ensure accuracy and completeness of customer details for effective follow-up.
3. Outbound Sales Calls:
- Utilize collected contact information to make outbound calls and continue the sales conversation.
- Present product features, benefits, and address customer queries to drive conversions.
4. Conversion Strategies:
- Develop effective strategies to transition chat interactions into successful sales calls.
- Tailor communication to align with customer interests and motivations.
5. Customer Relationship Management:
- Build positive relationships with customers through personalized and attentive communication.
- Provide exceptional customer service to enhance the overall experience.
6. Adaptation to Trends:
- Stay informed about social media trends and customer behavior to refine chat engagement strategies.
- Adjust approaches based on evolving customer preferences and market dynamics.
7. Typing Speed Requirement:
-Possess a typing speed of 25+ words per minute to ensure efficient and responsive chat interactions.
8. Team Collaboration:
- Collaborate with team members to share insights and best practices.
- Participate in regular team meetings and training sessions to enhance performance.
Other Requirements
- Strong written communication skills with the ability to engage and persuade customers through messaging.
- Familiarity with social media platforms and their messaging functionalities.
- Ability to work independently and collaboratively within a team.
If you possess a typing speed of 25+ words per minute and are adept at turning chat interactions into successful sales conversations, we invite you to apply for the position of Customer Support Executive. Join our team and play a pivotal role in converting social media inquiries into sales success.
- Typing speed 25+ wpm is also mandatory
- Fresher's can apply
- Work From Office
- Night shift ( 5PM- 2AM, 5:30 PM-2:30 AM)
- Communication skills in English and Hindi are mandatory.
Good to have
Not provided
About the Company
Jazp.com is the leading online shopping platform in the Middle East. Developed in 2018, Its vast product mix includes exclusive in- house collections, sports goods, Electronics, Mobiles, Perfumes and globally recognized brands. Something customers choose Jazp.com for is its aspirational yet accessible product selection. We pride ourselves on the range and price of our products, which are 100% genuine products, and we comply with the National Consumer Protection Act. Jazp.com has grown into a brand that champions digital innovation, has a fiercely independent spirit and inspires its fashion loving customer to experiment with their style. To make your shopping fun, you get rewards for all activities you do on the site; you can share and review purchases with friends, collect badges, and win awards.