Provide exceptional customer support over the phone by addressing inquiries, resolving issues, and offering solutions to enhance customer satisfaction. Effectively communicate and empathize with customers to ensure a positive experience while representing the company's brand professionally. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.

Sunday holiday & Bank Holidays. 

Benefits:

1. Yearly Bonus

2. Yearly Increment

3. Bank Holidays

Skills

• Communication
• Customer Experience
• Customer Satisfaction
• Customer support
• Inbound Marketing
• Malayalam
• Problem Solving
• Teamwork
• Technical Support
• Troubleshooting

Requirements

• Job Role Customer Support -Voice
• Job Type Full Time
• Workplace Type Onsite
• Industry Banking

Secondary locations

About

Not provided

Responsibilities

• As a Customer Support (Voice) representative, you will be responsible for providing exceptional customer service through effective communication in Malayalam. 
• Your duties will include resolving customer inquiries, issues, and complaints promptly and efficiently to ensure customer satisfaction. 
• You will also be required to demonstrate problem-solving skills and technical support to assist customers with troubleshooting. 
• Collaborating with team members to deliver inbound marketing strategies and maintaining a high level of customer experience will be crucial in this role. 
• Upholding the responsibility to uphold customer support standards and contribute to the overall success of the team through teamwork is essential.

Other Requirements

Qualification

• Outbound Voice Process
• Should have good communication skills in English and Malayalam                                                                                                                         
• Degree Mandatory

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.