Protect company systems and data by designing, implementing, and maintaining network security measures as a Cyber Security Engineer-IT Network and End Point Security. Monitor and respond to security incidents, conduct penetration testing, and provide recommendations for improving overall network security. Collaborate with cross-functional teams to ensure compliance with security policies and standards.

Skills

• Firewall
• Computer Networking
• Cybersecurity
• Customer support

Requirements

• Job Role Cyber Security Engineer-IT Network and End Point Security
• Job Type Full Time
• Workplace Type Onsite
• Industry Computer and Network Security

Secondary locations

About

Not provided

Responsibilities

Product Deployment
• Serve as a subject matter expert on IT network & endpoint security technologies Firewall, WAF, EDR, MDM
and other relevant solutions.
• Implementation and configuration of IT network & endpoint security solutions, ensuring seamless
integration with existing infrastructure and alignment with security best practices.
• Understand, troubleshoot, triage, and diagnose customer reported issues over the phone and via secure
screen share.
• Respond in a timely manner (with published SLA) to incidents and support requests.
• Collaborate with internal or external team members to resolve the customer reported issues.
• Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third parties, etc.
• Test and replicate customer issues as part of troubleshooting process.
• Update customers and internal teams on progress of customer issues using their technical knowledge and
unique solutions.
• Work closely with OEM / vendors to define new requirements and use cases from customer issues and
feedback.
• Maintain accurate documentation of IT network & endpoint security configurations, policies, and procedures,
and prepare comprehensive reports for clients and internal stakeholders.
• Provide training and knowledge sharing sessions to educate clients as necessary and internal teams
(Technical & Sales) on IT network & endpoint security technologies, and emerging threats.
• Attend security audits / reviews for IT network and endpoint security solutions / products.
• Maintain a high degree of knowledge about competitive and product developments, obtain necessary
product certifications.
• Responsible for overall client life cycle management from Technical sales to delivery.
• Assist the sales team in preparing Proposals & SOW.
• Identify cross-sell & up-sell opportunities across the Services portfolio.
• Complete administrative project tasks like time and expense entry, status reporting, and project completion
reporting.

Other Requirements

Qualifications 

  a. 3Yr Diploma / Technical Graduation in IT related fields.
b. MCSE & CCNA Certification
c. At least one Security product certifications (Firewall, EDR, DLP etc.)
d. 5-8 years of technical experience in Cyber Security / IT
e. 3+ Years experience in Customer support / professional Services and product deployment projects.
f. Experience supporting clients in a managed service organization

Bonus Points
g. Experience in Ticketing Systems administration & configuration

Key Skills
1. In-depth knowledge of IT Network & Endpoint Security Solutions / Products.
2. Intermediate knowledge in Server & client OS
3. Familiarity with Firewall, WAF, EDR, MDM, and other relevant security technologies.
4. Ability to IT network and endpoint security solutions.
5. Proficiency in creating and maintaining technical documentation and training decks.
6. Ability to coordinate with external partners and vendors.

Qualifications Required- 3Yr Diploma / Technical Graduation in IT related fields
Certification- MCSE & CCNA

Good to have

Not provided

About the Company

ValueMentor is a full-fledged Cyber Security Partner helping organizations worldwide to effortlessly manage cyber risks. We offer Risk & Compliance Services, Security Testing & Managed Security Services.