The Customer Relationship Executive will be responsible for maintaining positive relationships with clients, addressing their needs and concerns, and ensuring overall satisfaction. They will act as the main point of contact for customer inquiries, providing solutions and support when needed. A successful candidate will possess excellent communication skills and a strong understanding of customer service principles.

Skills

• Customer Relationship
• Communication Skills
• Interpersonal

Requirements

• Job Role Customer Relationship Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Education

Secondary locations

About

Not provided

Responsibilities

• Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded.
• Any matter which may affect the interests of organization should be brought to the attention of the Management.
• Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner
• Maintaining good relationship with customers
• Record all customer complaints / issues received and resolved by the front desk
• Maintain and update the database with information on the nature of queries and status of resolution
• Coordinate and follow-up with other internal departments
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration

Other Requirements

• The candidate should have Excellent Communication Skills and Interpersonal skills.
• Pleasant and Presentable Personality.
• Prior experience as a relationship executive in similar industry

Good to have

Not provided

About the Company

‘Wattsun International’ is another vertical where we provide a wide portfolio of abroad education opportunities from prestigious Universities of UK, USA, Australia, Canada, Germany and New Zealand. All our programs focus on providing a better value for our candidates’ time and money. We also offer a range of higher education programmes to the working professionals to enhance their skills in HR, Marketing, Engineering etc. and a host of other similar courses which will suit the requirement of professionals who are dealt with any other streams.

We assure proper guidance to the candidates those who approach us with genuine thirst for knowledge or with the foresight to brighten their career. The real requirement of the candidates will be analysed through the process of counselling and help them to reach their destination with immense support. From the phase of securing admission till the time they set their foot in their dream land, we assist them all over and make ourselves proud seeing their successful journey through the path of never ending opportunities.