The Senior Service Coordinator will oversee the delivery of top-notch service to clients, leading a team of service coordinators and ensuring customer satisfaction. In this role, you will develop and implement service strategies, build strong relationships with clients, and handle escalations with professionalism and efficiency. Strong communication, organizational skills, and a customer-focused mindset are essential for success in this position.

Skills

• Communication
• Customer Service
• Telecalling

Requirements

• Job Role Senior Service Coordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Industrial Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

Key Result Area

• Oversee all interaction with clients to ensure all service requirements are met
• Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
• AMC, service and cross selling follow-up and revenue increment

Duties & Responsibilities

• Offering excellent customer service.
• Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Happy calls follow up and record the feedback.
• Updates Job card details in the software
• Maintaining compliance with policies and procedures.
• Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
• AMC, service and cross selling follow-up and revenue increment
• Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
• Adhere to company policies in order to achieve organization objectives

Other Requirements

• Female
• Minimum 2 yr Experience Tele calling expertise
• Ernakulam Location Preferred

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.