The Customer Support Associate will interact with customers to provide product information, resolve issues, and offer assistance in a professional and polite manner. Strong communication skills and a customer-focused approach are essential for this role. This position involves handling inbound calls, emails, and online chats to ensure customer satisfaction and maintain positive relationships.

Skills

• Communication
• Interpersonal
• Airline Ticketing
• Business Process Outsourcing(BPO)
• Customer Experience
• Customer Interaction
• Customer Satisfaction
• Customer support
• Event Ticketing
• Ticketing Systems

Requirements

• Job Role Customer Support Associate
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Respond to customer inquiries via email, chat, and voice in a timely and professional manner.
• Diagnose and troubleshoot customer issues, escalating to the appropriate department when necessary.
• Raise tickets based on customer complaints and ensure they are tracked and resolved.
• Provide accurate information and solutions to customers, ensuring high levels of customer satisfaction.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and follow up to ensure that their issues are resolved.
• Collaborate with team members and other departments to provide comprehensive support to customers.
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.

Other Requirements

• 1 to 3 years of experience in BPO or Customer Support voice process.
• Fresh candidates with excellent fluency in English will be considered.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and queries efficiently.
• Proficiency in using customer support software and ticketing systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.