As a Service Coordinator - Female, you will oversee the coordination and delivery of services to clients, ensuring their needs are met effectively and efficiently. You will provide support, guidance, and advocacy to female clients, helping them navigate through various service providers and resources. Your role will involve building strong relationships with clients, collaborating with service providers, and maintaining detailed records to ensure quality care delivery.

Skills

• Telecalling
• Communication
• Customer Service

Requirements

• Job Role Service Coordinator - Female
• Job Type Full Time
• Workplace Type Onsite
• Industry Industrial Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

• Offering excellent customer service.
• Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Happy calls follow up and record the feedback.
• Updates Job card details in the software
• Maintaining compliance with policies and procedures.
• Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
• AMC, service and cross selling follow-up and revenue increment
• Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
• Adhere to company policies in order to achieve organization objectives

Other Requirements

• Female
• Minimum 1 yr Experience Tele calling expertise
• Ernakulam Location Preferred

Key Result Area

• Oversee all interaction with clients to ensure all service requirements are met
• Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
• AMC, service and cross selling follow-up and revenue increment

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.