The primaryfunction of the role is to act as a frontline representative to enhance our customer experience by ensuring positive interactions with customers. Establish positive and long-term sales relationships with customers while performing directed activities designed to achieve sales and revenue.

Skills

• Customer Experience
• Customer support
• Client Administration
• Customer relationship management
• International Sales
• Negotiation
• Operations
• Relationship Development
• Sales Management

Requirements

• Job Role Operations Consultant
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Grow customer relationships with identified airlines, MROs and OEMs.
• Gather and analyze data in order to understand problems and address them proactively.
• Responding promptly to customer inquiries and resolving their issues.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints and collaborate with Sales teams.
• Recognize vendor's efforts for their quotes and provide constructive feedback consistently.
• Maintain and develop long-term beneficial relationships with current and potential customers.
• Develop sales leads in the industry, follow-upon sales leads and turn them into invoiced sales.
• Remain current with the aftermarket industry to recognize issues and trends and then take action to increase business through applicable lead generation.
• Identify brokering opportunities that require repair/overhaul investment to maximize financial returns
• Assist with answering all calls and quote stock items at fair market value as per the set pricing.
• Analyze customer requirements and RFQs, create proposals, quote prices and negotiate to price within company pricing guidelines
• Process all sales orders, no quotes, RMAs and drop ships
• Support business in meeting monthly sales objectives in accordance with the sales plan
• Represent the company through trade shows, phone calls, emails, and participation in industry organizations as requested.

Other Requirements

•  We are looking for an Operations Consultant who possesses excellent customer relationship management skills, with a proven track record in enhancing customer experience. 
•  The ideal candidate should have strong capabilities in customer handling, resolving queries efficiently, and providing exceptional customer service. 
• Additionally, experience in providing customer support is critical for success in this role.
•  The Operations Consultant will be responsible for managing and improving customer interactions, optimizing operational processes, and providing strategic insights to enhance overall customer satisfaction.
•  Strong communication, problem-solving, and interpersonal skills are essential for this position.

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.