Job Title: Assistant Manager (US Healthcare)

Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry

Location: Infopark , Kakkanad, Kochi

Shift: Night Shift

Working Days: 5 days per week

Salary Range: ₹35,000 to ₹55,000 per month

Excellent English fluency, both verbal and written.

Experience In Shrinkage Process Management And Attrition Management

Should handle 20 to 30 team members

Skills

• Communication
• Business Process Management
• Claim Investigation
• Claims Management
• Insurance Claims
• Service Levels
• Service-Level Agreements

Requirements

• Job Role Assistant Manager -US Claims
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
• Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.
• Communicate clearly with associates and senior associates regarding client expectations and accountability.
• Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
• Evolve job responsibilities in consultation with senior management.
• Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
  

Other Requirements

• Experience in shrinkage process management and attrition management.
• Ability to thrive in a process-driven environment and enforce process discipline.
• Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
• Strong people management skills to foster a positive team culture and drive performance.
• Quality and time-conscious approach to work.
• Advanced knowledge and proficiency in navigating client systems.
• Expertise in process management and familiarity with US healthcare systems.

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.