As a Customer Care Executive, you will be responsible for providing excellent customer service through phone, email, and chat support. You will address customer inquiries, resolve issues, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering top-notch service.

Skills

• Customer Handling
• Customer support
• Communication
• Presentation Skill
• English
• Customer Relationship
• Client Management Skills

Requirements

• Job Role Customer Care Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Professional Training and coaching

Secondary locations

About

Not provided

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.

• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• make sure works with the HK Team is followed properly.
• Coordinate the meetings and assign the works for trainers.
• Visit and supervise the work in school.
• Proficiency in English and good presentation skills.

Other Requirements

• The ideal candidate for the position of Customer Care Executive should possess strong skills in customer handling, customer support, communication, presentation, English language proficiency, customer relationship management, and client management. 
• The role requires exceptional interpersonal abilities to effectively address customer concerns and provide satisfactory solutions. 
• Additionally, the candidate must exhibit excellent communication skills to interact professionally with clients and colleagues.
•  A successful candidate should be adept at managing client relationships, ensuring customer satisfaction, and resolving issues in a timely manner. 
• Strong client management skills are crucial to excel in this role and deliver exceptional customer service.

Good to have

Not provided

About the Company

Cyber Square Professional is the software development training division of an IT Company baabte System Technologies Private Limited, a member of NASSCOM, CAFIT and GTECH, established on 31st March 2010. Cyber Square Professional helps freshers to start their professional career by making them a skilled programmer through internship programs in the most popular technologies like Python, java, PHP and latest technologies like Angular & Node.js. This company offers direct training from their office at Hilite Business Park Calicut and also provides online training for students who are undergoing their college academics. Cyber Square Professional has tie ups with a number of IT companies in Govt. Cyberpark Kozhikode, UL Cyberpark, Infopark Cochin and Technopark Trivandrum. We have touched the lives of around 1000 candidates by providing them right skills and job in the software industry.