Provide technical support and assistance to customers using Shopify platforms, troubleshooting issues and providing solutions to enhance their online business. Collaborate with cross-functional teams to address customer inquiries, resolve technical problems, and ensure a seamless user experience. Deliver exceptional customer service through phone, email, and live chat support, helping customers maximize their Shopify platform usage.

Skills

• Communication
• Customer focus
• Customer Service
• Customer Satisfaction
• Problem-Solving Skills
• Interpersonal Skills
• Attention to detail

Requirements

• Job Role Shopify Support Specialist
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

•  Respond to inquiries about Shopify through email, phone, and chat.
• · Resolve issues related to settings, payments, and app integrations.
• · Advise on enhancing store settings and maximizing Shopify features.
• · Document interactions with customers and relay important insights to our development team.
• · Adjust basic Shopify settings like store interface, payment methods, and shipping options.
• · Support customers with order-related issues, including shipping and returns.
• · Help customers navigate online store functionalities and promotional activities.
• · Actively participate in identifying and resolving technical challenges, offering tailored solutions. Product Management: Manage and set up product lines, ensuring seamless store  operations.
• · Implement marketing initiatives, apply discounts, and manage exclusive deals.
• · Utilize analytical tools to assess product performance and refine pricing and marketing strategies.

Other Requirements

· Deep understanding of the Shopify platform and its associated apps.

· Ability to tackle technical challenges, including theme customizations and API integrations.

· Strong verbal and written communication skills.

· A customer-oriented mind-set with a knack for offering effective solutions and nurturing positive relationships.

· Quick identification and resolution of issues with an analytical approach.

· Eagerness to go the extra mile for customer satisfaction.

· Ability to work effectively with development teams and across departments.

· Maintaining a positive, patient approach to customer service.

Experience: 2 to 4 years

· Certifications: Shopify Certified Support Professional

Good to have

Not provided

About the Company

Established in 2009, Polus is a global software solutions and product development company dedicated towards providing expert software development services and solutions for small, large and medium-sized companies. Polus thrives on process-driven software development and consulting models that meet the needs for a variety of consumers. We offer software and system product development, application development, mobile application development and more. Our methodology focuses on reliability, quick turnaround, and high-value product and we offer both on-site and off-shore options. We are a team of experienced employees that are experts in developing concise yet advanced software options for all types of customers. Creativity, flexibility, collaboration and personal initiative are core values at Polus, where our self-motivated workforce is always seeking opportunities to further their training and grow. Our people are our greatest strength. We have developed a team focused on inclusivity and collaboration, meaning that your role is fundamental to the team. Our employees are able to enjoy responsibility, even at an initial stage of profession. We focus on nurturing our employees' careers through each step of the way.