We are seeking a skilled and enthusiastic Telecaller with 1-2 years of experience, proficient in Kannada, to join our customer support/sales team. The ideal candidate will be responsible for making outbound calls, engaging with potential and existing customers, and providing exceptional service in 1. Kannada & Telugu. 2. Tamil & Malayalam. 3. Odiya ( 3 openings)

Work Hours: Monday to Friday – 9:30am to 6:30pm

Saturday – 9:30am to 4:00pm

Skills

• Communication
• Telecalling
• Interpersonal Skills
• CRM
• Independent
• Customer Service
• Sales
• Deadline Meetings

Requirements

• Job Role Tele Caller executive
• Job Type Full Time
• Workplace Type Onsite
• Industry FMCG/Hygiene and Wellness

Secondary locations

About

Not provided

Responsibilities

• Make outbound calls to prospective customers to promote products or services.
• Communicate fluently in 1. Kannada & Telugu. 2. Tamil & Malayalam. 3. Odiya. English to explain product features, benefits, and pricing.
• Answer customer queries and provide solutions in a professional manner.
• Maintain accurate records of conversations and update customer details in the CRM system.
• Follow up on leads, schedule appointments, and ensure timely callbacks to interested customers.
• Achieve daily, weekly, and monthly call and sales targets.
• Provide feedback to the supervisor regarding customer insights and areas for improvement.
• Handle customer complaints, escalate issues when necessary, and ensure high levels of satisfaction.

Other Requirements

• Experience: 1-2 years of experience in telecalling, sales, or customer service.
• Languages: Fluency in 1. Kannada & Telugu. 2. Tamil & Malayalam. 3. Odiya. English communication is required.
• Excellent verbal communication and interpersonal skills.
• Ability to handle objections and deal with different types of customers.
• Proficiency in using CRM systems and maintaining detailed call logs.
• Strong persuasion skills with a focus on customer engagement.
• Ability to work independently and meet deadlines.

Good to have

• Prior experience in a similar telecalling or telesales role.
• Experience in handling customer complaints and queries over the phone.
• Strong problem-solving skills with attention to detail.

About the Company

Bioweal Products is an enterprise deeply focused on hygiene and wellness products that cater to every aspect of people and families. Starting its foray with the launch of Time Sanitary Pads, a top-quality offering under the feminine hygiene range of products. In quick succession, Bioweal intends to launch several product offerings not only in the areas of feminine hygiene, but extend to the other areas under the hygiene business, namely Infant Hygiene, Adult Hygiene and Family Hygiene. Bioweal Products leverages an omni-channel product distribution strategy in order to ensure that the end customer has more ways than one to access and purchase our products in a way that is most convenient to them.