As a Customer Relations Executive, you will be responsible for building and maintaining positive relationships with customers. You will handle inquiries, complaints, and feedback to ensure customer satisfaction and retention. Strong communication and problem-solving skills are essential for success in this role.

Skills

• Empathetic
• Active Listening
• Communication
• Problem Solving
• Customer Service
• Interpersonal Skills
• Adaptability
• Time Management
• Organizational skills
• Customer Handling
• Customer relationship management

Requirements

• Job Role Customer Relations Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Manpower & Legal Consultancy

Secondary locations

About

Not provided

Responsibilities

• The Customer Relations Executive plays a pivotal role in maintaining positive relationships with customers by demonstrating empathy, active listening, and effective communication. 
• Responsibilities include addressing customer queries, concerns, and complaints with a problem-solving mindset while providing excellent customer service. 
• An important aspect of this role involves utilizing strong interpersonal skills to build rapport with customers and adaptability to handle various customer situations. 
• Time management and organizational skills are essential for efficiently managing customer interactions and maintaining customer relationship management systems. 
• The Customer Relations Executive must prioritize customer satisfaction and uphold the company's reputation through exceptional customer handling.

Other Requirements

• As a Customer Relations Executive, candidates must possess a range of essential skills and attributes. 
• The ideal candidate should be empathetic and able to actively listen to customers to understand their needs and concerns.
•  Excellent communication skills are a must, along with strong problem-solving abilities to address any issues that may arise. 
• Customer service experience and interpersonal skills are also crucial for building positive relationships with clients. 
• Adaptability and time management skills are essential for handling a variety of tasks efficiently. 
• Organizational skills and customer handling expertise are vital for effective customer relationship management in this role.

Good to have

Not provided

About the Company

Manpower & Legal Consultancy Services 

Job Recruitment, Legal & Corporate Consultation 

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