Assist customers with inquiries, complaints, and feedback through various communication channels.
Provide exceptional customer service by resolving issues promptly and professionally.
Collaborate with team members to improve customer satisfaction and retention.
Skills
- Customer focus
- Customer Service
- Customer Handling
- Communication
- Interpersonal Skills
- Adaptability
- Problem Solving
- Time Management
- Active Listening
Requirements
- Job Role Customer Service Executive
- Job Type Full Time
- Workplace Type Onsite
- Industry
Real Estate
Secondary locations
Not provided
Responsibilities
- As a Customer Service Executive, your primary responsibility will be to provide exceptional customer service by focusing on the needs and requirements of the customers.
- You will be expected to handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Excellent communication and interpersonal skills are essential in building and maintaining positive relationships with customers.
- Your ability to adapt to different situations, problem-solving skills, and time management will be crucial in resolving customer issues efficiently.
- Active listening will help you understand the customers' concerns and provide appropriate solutions.
- Your dedication to delivering an outstanding customer experience will be pivotal in this role.
Other Requirements
- As a Customer Service Executive, we are seeking an individual with a strong customer focus and exceptional customer service skills.
- The ideal candidate will have experience in effectively handling customer inquiries and resolving issues in a timely and professional manner.
- Excellent communication and interpersonal skills are a must in order to provide top-notch service to our clients.
- The ability to adapt to different situations, showcase problem-solving abilities, manage time efficiently, and actively listen to customer needs are also key attributes we are looking for in this role.
Good to have
Not provided
About the Company
We are one of the leading builders in Kerala offering apartments across all segments in Kochi, Thrissur, Trivandrum.
Varma Homes values customer happiness above all. We envision to have a clarity in our thought processes which would eventually pave a way to build quality homes delivered on time and aspire for the betterment of the future of the environment, the general public, and our business.