Technical Support Trainee
Globify Digital Solutions
- 2 Vacancy
- Technopark, Trivandrum
-
No ratings yet!
- Posted: 5 months, 15 days ago
- Not yet applied
- Job id673b2c52ef5d10e63f5bcd93
- Experience0 - 1 years
- SalaryNot disclosed
- Job Applicants0
As a Technical Support Trainee, you will assist customers with troubleshooting and resolving technical issues while learning from experienced support professionals. You will receive hands-on training and mentorship to develop your technical skills and provide excellent customer service. This role is ideal for individuals looking to start a career in the tech industry and gain valuable experience in technical support.
Skills
- Technical Support
- Communication
- Problem Solving
- Analytical skills
- Customer Service
- Quick Learning
- Adaptability
- Time Management
- Attention to detail
- Troubleshooting
- Product Knowledge
- Customer Satisfaction
Requirements
- Job Role Technical Support Trainee
- Job Type Full Time
- Workplace Type Onsite
- Industry IT Services and IT Consulting
Secondary locations
Not providedAbout
Not provided
Responsibilities
- Learn and understand our products/services and technical support processes
- Assist customers with technical issues, troubleshooting, and resolution
- Respond to customer inquiries via phone, email, or chat
- Document customer interactions and issue resolutions
- Collaborate with senior technicians and team members to resolve complex issues
- Stay up-to-date with product knowledge, industry trends, and new technologies
- Participate in training sessions, webinars, and workshops to enhance skills
- Meet and exceed customer satisfaction and performance targets
Other Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 0-1 year of experience in technical support or a related field
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to learn quickly and work in a fast-paced environment
- Familiarity with helpdesk software and technical support tools.
Good to have
Not provided
About the Company
Globify Digital Solutions is one of the top Web Design/Web Development & digital marketing agency based in Trivandrum, Kerala. Our honest and transparent digital marketing work speaks for itself. We deliver a personalized service with passion, tailored to suit each of our clients vision. Our service extend in different parts of India and abroad. We strongly believe that there is no merit in a ‘one-size-fits-all’ approach to SEO or SEM. Our digital marketing methods are innovative and always anticipate the intent of our customers and so design the search engines like wise. We are known to be one of the best website development company in Trivandrum Kerala.