Responsibilities
Strategic Planning, Market Analysis & Research
- Assist in developing and refining growth strategies by conducting thorough market research and competitive analysis.
- Analyze market trends, customer insights, and industry developments, focusing on innovations in Digital, AI, and CX.
- Provide actionable recommendations based on research, including potential growth opportunities and risk mitigation strategies.
Client Engagement & Proposal Development
- Work with senior team members in client meetings to understand business objectives and identify growth opportunities.
- Contribute to the creation of customized proposals and growth strategies aligned with client needs and Koncepts Lab’s value proposition.
- Prepare client presentations and strategic recommendations that highlight insights, drive measurable client growth, and address specific business challenges.
Data Analysis, Performance Monitoring & Analytics
- Use data-driven methods to support growth initiatives, analyzing customer segments, product performance, and market trends.
- Track, evaluate, and report key performance indicators (KPIs) to measure the success of growth strategies, offering insights and optimization recommendations.
- Leverage data analytics and visualization tools to interpret and present data clearly, supporting strategic decisions and enhancing client engagement.
Cross-Functional Collaboration
- Collaborate closely with product, sales, and marketing teams to ensure cohesive execution of growth strategies across departments.
- Actively participate in cross-functional meetings, contributing ideas to improve customer acquisition, engagement, and retention efforts.
Project Management & Reporting
- Support project management efforts by organizing and documenting assigned projects to ensure timely completion.
- Develop clear, concise reports and presentations to communicate research findings, project statuses, and actionable insights to internal teams and clients.
Innovation & Continuous Improvement
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Generate ideas to enhance client
satisfaction and reduce client attrition by implementing innovative, research-backed solutions.
- Stay updated on industry trends, best practices, and emerging technologies in Digital, AI, and CX to reinforce Koncepts Lab’s leadership and relevance in these fields.