The Customer Relationship Management role involves maintaining and cultivating relationships with clients to ensure their satisfaction and promote loyalty. Responsibilities include resolving customer concerns, providing product knowledge, and upselling additional services to enhance the customer experience. Excellent communication and problem-solving skills are essential in this position to successfully manage client interactions and foster long-lasting relationships.

Skills

• Customer relationship management
• Good Verbal and Written Communication
• Analytical skills
• CRM Software
• Problem Solving

Requirements

• Job Role Customer Relationship Management
• Job Type Full Time
• Workplace Type Onsite
• Industry Telecommunication

Secondary locations

About

Not provided

Responsibilities

* Develop and maintain strong relationships with key clients and stakeholders.

* Address customer inquiries and concerns promptly and professionally to ensure high satisfaction levels.

* Collaborate with internal teams to improve customer service processes and enhance overall client engagement.

* Identify opportunities for upselling and cross-selling telecommunications services and products to existing customers.

* Monitor customer feedback and industry trends to in form product development and service enhancements.

* Prepare reports and presentations on customer relationship metrics and outcomes for senior management.

*Conduct regular meetings with clients to review their service usage and discuss potential improvements or solutions.

Other Requirements

* Bachelor's degree in business, communications, or a related field.

* Proven experience in customer relationship management or a similar role within the telecommunications industry.

* Exceptional verbal and written communication skills with the ability to convey complex information simply.

* Strong analytical skills to assess customer needs, feedback, and satisfaction metrics.

* Demonstrated ability to manage multiple client accounts simultaneously and prioritize tasks effectively.

* Excellent problem-solving abilities and a proactive approach to addressing issues.

* Proficiency in CRM software and other relevant tools for managing customer interactions.

Good to have

Not provided

About the Company

Voxbay is a global leader in enterprise communications systems. The company provides Cloud Telephony, unified communications, contact centres and related services to leading businesses and organisations around the world. Enterprises of all sizes depend on Voxbay for state-of-the-art communication that improve efficiency, collaboration, customer service and competitiveness.