Responsible for overseeing service operations, ensuring quality and timely maintenance of water purifiers. Leads the service team, manages customer escalations, and drives customer satisfaction through efficient issue resolution. Develops service strategies, tracks performance metrics, and implements best practices to enhance service efficiency and reliability. Ensures compliance with safety and quality standards, and maintains strong client relationships.

Skills

• Leadership Skill
• Supervise Skills
• Team management
• Customer support
• Strategy Planning & Implementation
• Communication
• Problem-Solving Skills

Requirements

• Job Role Senior Service Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Industrial Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

• Lead and supervise service operations for water purifier systems.
• Manage a team of technicians, providing training and guidance.
• Address customer complaints and resolve technical issues promptly.
• Monitor service metrics, ensuring targets are met.
• Implement strategies for improved service quality and cost efficiency.
• Strong leadership, communication, and problem-solving skills required.

Other Requirements

• The Senior Service Manager plays a crucial role in overseeing the delivery of exceptional customer service.
•  This individual should possess excellent leadership, supervision, and team management skills to inspire and guide a team towards achieving service excellence. 
• Strong customer support capabilities are essential for fostering positive client relationships and ensuring customer satisfaction. 
• Additionally, adeptness in strategy planning and implementation is necessary to drive continuous improvement in service delivery. 
• Effective communication skills are a must for liaising with both internal teams and external clients. 
• Exceptional problem-solving abilities will enable the Senior Service Manager to address issues promptly and efficiently, ensuring smooth operations and high service standards.

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.