The Front Office/Back Office Executive plays a crucial role in providing administrative support to the front and back office operations of a company. Responsibilities include managing correspondence, coordinating meetings, and handling day-to-day office tasks to ensure smooth operations. The ideal candidate will have excellent organizational skills, attention to detail, and ability to work efficiently in a fast-paced environment.

Skills

• Customer Service
• Communication
• Coordination
• Interpersonal
• Time Management
• Documentation
• Attention to detail
• Product Knowledge

Requirements

• Job Role Front Office/Back Office Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Automobile

Secondary locations

About

Not provided

Responsibilities

• Secure all information from customer for credit application process.
• Ensure proper delivery paper work is included with each new and pre-owned vehicle deal package.
• Monitor and update in a timely manner vehicle sale delivery board and ensure its accuracy.
• Coordinate vehicle delivery with customers.
• Assist Finance department with all aspects of vehicle sale process when needed.
• Responsible for delivery of vehicle to customer including, but not limited to, finance and registration paper work, extended warranty information, vehicle instruction manual and physical vehicle delivery.
• Must keep abreast of all product knowledge information and updates regarding vehicles and product related to vehicles including accessories and after sales items.
• Maintain a clean and safe work area.
• Attend to visitors and deal with enquiries on the phone and face to face.
• Supply information regarding the organization to the general public, clients and customers.

Other Requirements

• The Front Office/Back Office Executive plays a crucial role in providing exceptional customer service and support to both internal and external stakeholders.
•  Key skills required for this position include strong communication abilities to interact effectively with clients and colleagues, excellent coordination skills to manage appointments and schedules efficiently, interpersonal skills to build positive relationships with customers, effective time management to handle multiple tasks simultaneously, meticulous attention to detail for accurate documentation, thorough product knowledge to assist clients with inquiries, and a focus on maintaining a professional and organized front/back office environment. 
• This role is essential in ensuring seamless operations and enhancing overall customer satisfaction.

Good to have

Not provided

About the Company