Service Advisor or Service Executive
Autobahn Trucking Corporation Pvt Ltd
- 2 Vacancy
- Kochi
-
No ratings yet!
- Posted: 4 months, 13 days ago
- Not yet applied
- Job id676564cc7365b59cefd2bea5
- Experience2 - 3 years
- SalaryNot disclosed
- Job Applicants0
As a Service Advisor / Service Executive, you will be responsible for providing excellent customer service and helping clients navigate service inquiries and concerns. Working closely with the service team, you will ensure timely and efficient resolution to customer issues and promote customer satisfaction. Utilize your strong communication and problem-solving skills to deliver exceptional service experiences to customers.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Time Management
- Attention to detail
- Adaptability
- Customer Handling
- Customer relationship management
- Problem-Solving Skills
Requirements
- Job Role Service Advisor / Service Executive
- Job Type Full Time
- Workplace Type Onsite
- Industry Automobile
Secondary locations
Not providedAbout
Not provided
Responsibilities
- Extending courteous reception to customers
- Establish the complaints in the vehicle after a road test
- Provide reasonable time and cost estimates for repairs
- Job allocation to supervisors and monitoring of workflow
- Regular update to customers on the status of job
- Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
- Explain the cost of repairs to clarify the chargeable and free-of-cost jobs carried out
- Ensure the vehicle is delivered to the satisfaction of the customer
- Collect post-service feedback and carry out any corrective measures if Required
- Advanced service booking based on existing workshop load and available Resources
- Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
- Inform the customer of the ‘value-added services’ available through the workshop
Other Requirements
- As a Service Advisor / Service Executive, strong customer service skills are essential for effectively interacting with clients and addressing their needs.
- Excellent communication and interpersonal skills are crucial for building rapport with customers and ensuring clear communication of service options and recommendations.
- Strong time management and attention to detail are necessary for accurately scheduling appointments and managing service requests efficiently.
- Adaptability is key in this role to handle unexpected situations and changing priorities.
- Customer handling and customer relationship management are important for fostering long-lasting relationships with clients.
- Problem-solving skills are crucial for resolving customer issues and ensuring they leave satisfied with the service provided.
Good to have
Not provided
About the Company
Autobahn Trucking Corporation is one of the largest, privately-owned companies in the state of Kerala. A subsidiary of Nippon Group, Autobahn Trucking has consistently maintained its position and reputation as a leading private sector trading mainly specialized in the automotive domain.
The company was established in 2012, partnering with Daimler India Commercial Vehicles. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies. It is a privately owned, professionally managed company. The executive management is composed of professionals with international experience in varying areas of expertise. Overall, with the company’s joint ventures and associations, Autobahn Trucking employs over 1000+ staff.
Autobahn Trucking has experienced continued success, a culture adapted from the Nippon DNA.
A large measure of this success has come from the company’s advanced, flexible management style and long-term vision. The MD’s unique vision, introducing modern business strategies, has positioned Autobahn Trucking as a leading private sector trading group in the state of Kerala, Maharashtra, and Goa.