We are seeking a dedicated and persuasive Outbound Telecaller to handle dues collection for Asianet Broadband customers. The role involves contacting customers from a provided database, reminding them about pending dues, and ensuring timely payments while maintaining a professional and customer-centric approach.

Skills

• Communication
• Malayalam and English
• Outbound calling
• Deadline Meetings
• Negotiation Skills
• Interpersonal Skills

Requirements

• Job Role Telecaller - Outbound Dues Collection
• Job Type Full Time
• Workplace Type Onsite
• Industry Telecommunication

Secondary locations

About

Not provided

Responsibilities

· Make outbound calls to customers to inform them about outstanding dues.

· Explain payment options and resolve basic customer queries related to dues.

· Update customer feedback and payment status in the system.

· Follow up with customers who have committed to making payments.

· Maintain accurate call logs and adhere to company policies and procedures.

· Ensure a polite, professional, and empathetic approach while interacting with customers.

Other Requirements

· Excellent communication skills in Malayalam, with fluency in English preferred.

· Prior experience in collections or outbound calling is an advantage.

· Ability to work under deadlines and meet daily/weekly collection targets.

· Strong interpersonal and negotiation skills.

· Basic computer proficiency to manage customer databases and call records.

Perks:

· Fixed working hours: 9:30 AM to 6:00 PM.

· Attractive incentive structure based on performance.

If you are self-motivated with a knack for persuasion, we encourage you to join our dynamic team!

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Malayalam (Required)

Good to have

Not provided

About the Company

Primeiro Innovative Solutions is a strong rising name in Staffing & ITES industries. We are team of highly skilled professionals devoted and focused to provide quality services to their domestic & international customers. We are committed to step into the shoes of our customers to understand their needs, wants and expectations and meet them with utmost care and commitment. Located at Kochi Kerala, India, Primeiro Innovative Solutions is serving clients since 2020 and has grown consistently because of our excellent customer service, quality delivery, and reasonable cost. We work with numerous organizations in various geographic across USA, UAE, and INDIA.

Visionary Leaders

Customer Centric

Cost Efficient

Quality Assurance