We are seeking a highly skilled and results-oriented Operations Consultant to support our aviation clients in optimizing their operational efficiency and driving improvements across various aspects of their aviation operations. As an Operations Consultant, you will be responsible for analyzing, advising, and helping to implement changes that enhance overall performance, safety, compliance, and customer satisfaction within the aviation industry.

Skills

• Communication
• Leadership Skills
• Customer support
• Result Oriented
• Client Relationship Management
• B2B Sales
• Customer Handling
• International Voice Process

Requirements

• Job Role Operations Consultant - Aviation
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Grow customer relationships with identified airlines, MROs and OEMs.
• Gather and analyze data in order to understand problems and address them proactively.
• Responding promptly to customer inquiries and resolving their issues.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints and collaborate with Sales teams.
• Recognize vendor's efforts for their quotes and provide constructive feedback consistently.
• Maintain and develop long-term beneficial relationships with current and potential customers.
• Develop sales leads in the industry, follow-up on sales leads and turn them into invoiced sales.
• Remain current with the aftermarket industry to recognize issues and trends and then take action to increase business through applicable lead generation.
• Identify brokering opportunities that require repair/overhaul investment to maximize financial returns
• Assist with answering all calls and quote stock items at fair market value as per the set pricing.
• Analyze customer requirements and RFQs, create proposals, quote prices and negotiate to price within company pricing guidelines
• Process all sales orders, no quotes, RMAs and drop ships
• Support business in meeting monthly sales objectives in accordance with the sales plan
• Represent the company through trade shows, phone calls, emails, and participation in industry organizations as requested.
• Willing to work on shift on a rotational basis.
  

Other Requirements

• Education: Graduation in any stream with minimum 50%. 
• Experience: 2+ years of relevant experience in customer support.
• Skills: Excellent communication skills 
• Characteristics: Go getter and leadership abilities

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.