Customer Service Advisor
Autobahn Trucking Corporation Pvt Ltd
- 2 Vacancy
- Cannanore, Kerala
-
No ratings yet!
- Posted: 3 months, 4 days ago
- Not yet applied
- Job id6798cf0bdc6e352b46b2811d
- Experience0 - 1 years
- Salary180,000 INR - 360,000 INR
- Job Applicants0
The Customer Service Advisor will provide support and assistance to customers, addressing their inquiries, complaints, and feedback to ensure a positive experience with the company. This role will involve actively listening, problem-solving, and communicating effectively with customers through various channels such as phone, email, and chat. The Customer Service Advisor will play a crucial role in maintaining high levels of customer satisfaction and loyalty.
Skills
- Communication
- Customer relationship management
- Problem Solving
- Organizational skills
- Customer Service
- Ability to work as individual as well as in group
- Positive Attitude
Requirements
- Job Role Customer Service Advisor
- Job Type Full Time
- Workplace Type Onsite
- Industry Automobile
Secondary locations
Not providedAbout
Not provided
Responsibilities
- Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle.
- As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed.
- Service advisors can be found in new and used car dealerships and often work in an office setting.
- Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.
Other Requirements
- As a Customer Service Advisor, the ideal candidate should possess excellent communication skills to effectively interact with customers.
- Customer relationship management skills are essential to maintain positive interactions and build rapport.
- Problem-solving abilities are crucial to resolving customer issues efficiently.
- Strong organizational skills are needed to manage tasks and prioritize workload effectively.
- The candidate should have a customer service-oriented mindset and the ability to work well both individually and in a team.
- A positive attitude is essential to provide top-notch service.
- Overall, the Customer Service Advisor should be adept at communication, problem-solving, and relationship management to excel in this role.
Good to have
Not provided
About the Company
Autobahn Trucking Corporation is one of the largest, privately-owned companies in the state of Kerala. A subsidiary of Nippon Group, Autobahn Trucking has consistently maintained its position and reputation as a leading private sector trading mainly specialized in the automotive domain.
The company was established in 2012, partnering with Daimler India Commercial Vehicles. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies. It is a privately owned, professionally managed company. The executive management is composed of professionals with international experience in varying areas of expertise. Overall, with the company’s joint ventures and associations, Autobahn Trucking employs over 1000+ staff.
Autobahn Trucking has experienced continued success, a culture adapted from the Nippon DNA.
A large measure of this success has come from the company’s advanced, flexible management style and long-term vision. The MD’s unique vision, introducing modern business strategies, has positioned Autobahn Trucking as a leading private sector trading group in the state of Kerala, Maharashtra, and Goa.