Provide expert advice and recommendations on products to customers. Drive sales and revenue by promoting product features and benefits. Establish strong relationships with customers to ensure satisfaction and repeat business.

Skills

• Tele Sales
• Customer Care
• Customer Service
• Communication

Requirements

• Job Role Product Advisor
• Job Type Full Time
• Workplace Type Onsite
• Industry Matrimony

Secondary locations

Kochi

About

Not provided

Responsibilities

• Engage with customers to understand their needs, preferences, and requirements for the product.
• Provide in-depth knowledge of product features, specifications, and benefits to assist customers in making informed decisions.
• Recommend products based on customer requirements and budget, offering personalized solutions.
• Assist customers in product selection, answer queries, and provide product demonstrations.
• Maintain up-to-date knowledge of all products, including new releases, features, and industry trends.
• Provide feedback to the product team based on customer interactions, needs, and product performance.
• Collaborate with the sales team to ensure smooth product delivery and customer satisfaction.
• Help customers with post-purchase support, ensuring they are satisfied with their purchase and use of the product.
• Track customer preferences and purchase history to tailor future recommendations.
• Provide insights to the marketing team about customer interests and potential product improvements.
• Ensure all customer inquiries are addressed promptly, both online and in-person

Other Requirements

• The job role of a Product Advisor requires excellent skills in Tele Sales, Customer Care, Customer Service, and Communication. 
• The ideal candidate should have the ability to engage with customers over the phone, providing them with accurate product information and recommendations. 
• Strong tele sales skills are essential to effectively promote products and close sales. 
• Exceptional customer care and service skills are needed to address inquiries and resolve issues in a timely and professional manner. 
• Outstanding communication skills are key to building rapport with customers and conveying information clearly and persuasively.

Good to have

Not provided

About the Company

We’re proud to offer a wide range of cutting-edge HR outsourcing services, from payroll outsourcing, PEO service, Talent Acquisition, Statutory compliance, and product Implementation all designed with the user in mind.