DevOps Service Desk Specialist
adesso India
- 2 Vacancy
- Kochi
-
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- Posted: 6 months, 2 days ago
- Not yet applied
- Job id67bc5dea85b181736dc84d7d
- Experience3 - 8 years
- SalaryNot disclosed
- Job Applicants0
We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.
Skills
- Java
- DevOps
- Communication
- Problem-Solving Skills
- Analytical skills
- Organizational skills
Requirements
- Job Role DevOps Service Desk Specialist
- Job Type Full Time
- Workplace Type Onsite
- Industry IT Services and IT Consulting
Secondary locations
Thrissur, Kozhikode, Thiruvananthapuram
About
Not provided
Responsibilities
- Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
- Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
- Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.
- On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).
Other Requirements
- Technical experience in Java Enterprise environment as developer or DevOps specialist.
- Familiarity with DevOps principles and ticketing tools like ServiceNow.
- Strong analytical, communication, and organizational abilities. Easy to work with.
- Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
Good to have
Not provided
About the Company
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
We place great emphasis on the significance of skill enhancement and perpetual improvement. Nurturing a vibrant learning environment that enables individuals to refine their capabilities and remain at the forefront of technological advancements. This dedication to personal and professional growth fosters an environment conducive to career progression and fosters an exceptional work culture.