We seek a dynamic and experienced pre-sales consultant to join our team, specializing in contact center solutions. The ideal candidate will bridge the gap between customer needs and our technical offerings, providing expert guidance to support sales efforts and ensuring the delivery of tailored solutions that meet customer requirements.

Skills

• Presales
• Contact Center Software
• Interactive Voice Response
• Cyber Threat Intelligence
• ACD
• Communication
• Interpersonal Skills
• Presentation Skills

Requirements

• Job Role Pre Sales Consultant-Contact Center
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Deliver compelling product presentations and live demonstrations to prospective clients, highlighting the features and benefits of Contact Center solutions.
• Customize presentations to address specific customer needs and use cases.
• Manage and execute proof-of-concept (POC) sessions to demonstrate real-world applications and the impact of the proposed solutions.
• Address customer queries and concerns during presentations and demonstrations, ensuring a seamless pre-sales experience.
• Build strong relationships with clients to understand their business challenges and position the right solutions.
• Stay up-to-date on the latest Contact Center technologies and trends, including IVR, CTI, ACD, omnichannel communication, and AI-driven tools.
• Provide in-depth insights into product features, integrations, and scalability during customer interactions.
• Work closely with the sales team to identify customer requirements and align solutions with their business objectives.
• Support the sales process by preparing technical proposals and presentations that align with customer expectations
• Collaborate with internal teams, including product and engineering, to ensure that customer requirements are addressed in demonstrations and solutions.
• Provide feedback to the product team on customer needs to shape future development.

Other Requirements

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field.
• 3-7 years of experience in pre-sales or a similar role in the Contact Center or telecommunications industry.
• Understanding of Contact Center technologies, including IVR, CTI, ACD, VoIP, CRM integration, and cloud-based solutions preferred.
• Excellent communication, presentation, and interpersonal skills.
• JOB LOCATION : OFFICE OR REMOTE
  

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.