The Account Manager is responsible for maintaining and strengthening relationships with existing clients, as well as generating new business opportunities. This role involves collaborating with internal teams to ensure client satisfaction and achieve sales targets. The Account Manager will also be responsible for preparing and presenting reports on client accounts and market trends.

Skills

• CRM
• Microsoft OfficeSuite
• Communication
• Negotiation
• Relationship building
• Customer Service

Requirements

• Job Role Account Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and long-term retention.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Identify opportunities for upselling and cross-selling to maximize account revenue.
• Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of projects.
• Address client concerns and provide solutions in a timely manner.
• Track and analyze account performance, preparing reports and recommendations for improvement.
• Negotiate contracts and agreements to achieve win-win outcomes.
• Stay updated on industry trends and competitors to provide strategic insights.

Other Requirements

• 2-8 years of experience in account management, client servicing, or a similar role.
• Background in IT services, digital commerce, SaaS, or related domains is preferred.
• Strong communication, negotiation, and relationship-building skills.
• Ability to identify business opportunities and drive revenue growth.
• Proficiency in CRM tools and MS Office Suite.

Good to have

Not provided

About the Company

Codilar is an award-winning team of eCommerce developers, designers, and strategists delivering enterprise-grade solutions tailored to businesses worldwide. From AdobeCommerce (Magento) and Shopify to AEM, PWA, and beyond, we specialize in a wide array of platforms and technologies to empower brands with cutting-edge solutions.

 Headquartered in Bangalore, India, with a global footprint across Asia, the Middle East, and Europe, we offer end-to-end services, including #eCommerceDevelopment, Design, Optimization, Marketing, and Digital Transformation. Our expertise extends to building scalable, high-performing solutions for businesses across diverse industries. 

 Backed by certified professionals and a passion for innovation, we bring your vision to life through tailored strategies and robust technologies.