We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a fresher, you will have the opportunity to learn and grow in a supportive environment while handling customer queries and ensuring a seamless customer experience

Skills

• Customer Care
• Customer focus
• Customer Service
• Communication
• CRM
• Attention to detail
• Problem Solving

Requirements

• Job Role Customer Care Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Internet Marketplace Platform

Secondary locations

About

Not provided

Responsibilities

• Respond to customer queries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints and escalate complex issues to relevant teams, ensuring prompt resolutions.
• Maintain accurate records of customer interactions, feedback, and actions taken.
• Provide product/service information and assist customers with their inquiries.
• Build positive relationships with customers by delivering exceptional service.
• Collaborate with internal teams to address customer concerns and suggest improvements.

Other Requirements

• Bachelor’s degree or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• A friendly and professional demeanor with strong interpersonal skills.
• Basic computer knowledge, including MS Office and CRM tools (preferred but not mandatory)

Good to have

Not provided

About the Company

Homedot is an integrated online platform for the entire construction industry that will assist you in designing, building and maintaining your home quickly, easily, affordably and beautifully from anywhere in the World using the latest technology. We know the trouble and problems that people often face while building their dream home. To solve these problems we are here and will provide services. By changing all construction related offline services into online through homedot application customers can easily access all the services from anywhere in the world using the latest technology. You can choose and hire the best professionals from homedot application. For your future home development and maintenance, Choose us.