The primary function of the role is to design process, overseeing customer service and implementing solutions. You would be a responsible for ensuring that processes within the organization run efficiently. You will be tasked with developing new ways of working, implement improvements, and ensure that process meets customer expectation with in the specified cost and timelines.

Skills

• Communication
• Leadership Skills
• Customer Service
• Employee Management

Requirements

• Job Role Head of Process Excellence
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Implementation of SOPs, SLAs and other required working standards to meet customer expectation

Duties 

Developing policies that will correlate with strategies.

• Working with management to determine strategy for new initiatives or projects

• Conduct process audits and analysis to identify inefficiencies and recommending changes based on industry best practices

• Develop and implement process improvement plans, including process mapping, process redesign, and process optimization

• Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures

• Train and coach team members on process improvement tools and techniques

• Managing customer service and ensuring customer retention through process improvement.

• Reviewing employee performance to ensure that they are adhering to new processes

• Collaborate with other departments to ensure cross-functional alignment

• Creating reports detailing the results of process improvement initiatives

Other Requirements

• Proven track record in leading cross-functional process improvement initiatives at scale.

• Lean Six Sigma certification (Black Belt preferred).

• Strong analytical and project management skills.

• Excellent communication, facilitation, and leadership skills.

• Experience with tools such as BPMN, process modeling software, and data analytics platforms.

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.