We are looking for an experienced Software Test Engineer(communication center/ Chatbot) for testing all different aspects of the software solutions, both functionally and technically, in order to meet the performance levels and overall quality

Skills

• Automation Testing
• Quality Management
• Artificial intelligence (AI)
• Communication
• Manual Testing
• Integration Testing
• Performance Testing

Requirements

• Job Role Software Test Engineer-Chatbot or Communication Center
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• As a Software Test Engineer (Chatbot/Communication Center), you will be responsible for ensuring the quality and reliability of our AI-driven communication solutions. 
• Your core duties include developing comprehensive testing approaches, creating detailed test plans, test cases, and test reports, and defining test data requirements to validate system performance and functionality. 
• You will collaborate closely with developers, product managers, and UX teams to identify issues early and contribute to robust software releases. 
• Your role requires a proactive mindset, analytical thinking, and hands-on experience in testing chatbot or communication center platforms to ensure optimal user experience and compliance with quality standards.

Other Requirements

• Experience in AI , Communication center/chatbot mandatory
• Clear communicator (written and verbal)
• Experience in developing testing approach, test plan, Test cases & Test reports as well as defining test data requirements
• Experience in Integration & Performance Testing
• 2 + yrs of Experiences in the area of Quality Management
• Experience Manual & Automation Testing

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.