We are seeking a proactive and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service

Skills

• Communication
• Interpersonal Skills

Requirements

• Job Role Customer Care Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Internet Publishing

Secondary locations

About

Not provided

Responsibilities

• Respond promptly and professionally to customer queries via phone, email, and chat.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Provide accurate, valid, and complete information using the right tools and methods.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Contribute to team efforts by accomplishing related tasks as needed.
• Provide feedback on the efficiency of the customer service process

Other Requirements

• Excellent communication skills
• Good interpersonal skills
• Fluency in Malayalam
• Education: Higher Secondary(12th Pass) (Required)

Good to have

Not provided

About the Company

Nikaonline is an Internet company that offers you a plethora of platform which you can use from the comfort of your home. Its flagship brand waytonikah.com is the largest matrimonial website for global Muslim community

 The company provides matchmaking, marriage related and e commerce services through websites, mobile sites and mobile applications. Its flagship matchmaking services are waytonikah.com,keralamarriage.com,keralanikah.com,ezhavamarriage.com,thiyyamarriage.com,edenmarriage.com and zawj.com 

 The company's flagship e-commerce brand masho.com is one of the best online fashion destination for Muslim women that brings something fresh, modest and modern to the table.