Dynamic and strategic leader responsible for managing end-to-end multi-site warehouse operations in a multi-client environment, with a strong focus on SOP standardization, performance optimization, and cost control. Proven ability to build high-performing teams, lead client engagements, and drive process excellence through lean practices and automation. Adept at aligning warehouse operations with business goals while ensuring compliance, safety, and customer satisfaction.

Skills

• WMS
• TMS
• Leadership and Team Building
• Decision Making
• Problem Solving
• Analytical skills
• Communication

Requirements

• Job Role Director/Associate Director - Warehouse Operation Head
• Job Type Full Time
• Workplace Type Onsite
• Industry Technology, Information and Internet

Secondary locations

About

Not provided

Responsibilities

Operational Leadership:

• Lead and manage end-to-end warehouse operations across multiple sites (multi-client).
• Ensure standardized SOP implementation across all warehouses.
• Monitor key performance metrics (KPIs) including inventory accuracy, order fulfillment, TAT, productivity, and space utilization.
  
  

• Act as the key contact for client operations teams, ensuring expectations are met or exceeded.
• Develop customized solutions based on client-specific needs.
• Conduct periodic client reviews, audits, and performance discussions.
  
  

• Lead and mentor a team of regional and site warehouse managers.
• Build high-performance teams; drive engagement, training, and performance evaluation.
• Ensure staffing and shift management align with client volumes and SLA requirements.
  
  

• Drive lean warehousing initiatives and continuous improvement projects (5S, Kaizen, Six Sigma).
• Implement automation, WMS, and digital tracking where applicable.
• Identify and resolve bottlenecks and inefficiencies proactively.
  
  

• Ensure adherence to all statutory regulations, EHS (Environment, Health & Safety) norms, and internal compliance.
• Monitor and implement best practices for material handling, storage, and movement.
  
  

• Optimize operational costs while maintaining service quality.
• Develop and manage warehouse budgets, including manpower, infrastructure, and technology.
  
  

• Support the business development team with technical inputs during client onboarding.
• Participate in the design and expansion of warehouse networks and layout optimization.
  

Other Requirements

• Graduate/Postgraduate in Logistics, Supply Chain Management, Engineering, or related fields.
• 12+ years of experience in warehouse/logistics operations, with at least 5 years in a leadership role handling multiple sites.
• Proven experience in managing multi-client warehouse environments (preferably in 3PL or e-commerce sector).
• Strong knowledge of WMS, TMS, and other digital warehouse solutions.
• Six Sigma/Lean/Kaizen certifications are a plus.
  
  

• Leadership & team-building abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent communication and stakeholder management.
• Willingness to travel frequently across locations.
  

Good to have

Not provided

About the Company

We’re on a mission to make eCommerce simple, accessible and trustworthy

We enable eCommerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more.

Our platform leverages data, workflows and supply chains at scale, providing you with just about everything you need to provide a delightful customer experience.