We are seeking a skilled Software Support Executive to deploy our ERP software in printing businesses. The ideal candidate will be responsible for software setup, user training, troubleshooting, and customer support, ensuring smooth implementation and efficient usage. This role requires conducting offline training at client locations.

Skills

• Communication
• Problem-Solving Skills
• MS Office
• Customer support

Requirements

• Job Role Software Technical Support Engineer
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Conduct ERP demos and training (both online & at client locations).
• Provide technical support and resolve software-related issues.
• Identify and report bugs to the development team.
• Assist clients with data import, system updates, and feature integration.
• Maintain documentation and FAQs for user reference.
• Gather client feedback to enhance the product.

Other Requirements

• Immediate joiners preferred
• Willing to travel for on-site training (Male candidates preferred)
• Must be fluent in Malayalam, English & Hindi
• B.Tech/B.Sc Computer/BCA/MCA graduates preferred
• Freshera or 1 year experience in software support
• Proficient in Microsoft Office & ERP systems
• Strong problem-solving & communication skills

Good to have

Not provided

About the Company

FERAX Technologies Pvt. Ltd. is a leading software solutions provider specializing in cloud-based, customized business automation ERP systems for diverse industries. Our flagship offering, FERObill, is a ready-made, feature-rich ERP solution designed to streamline operations, enhance productivity, and drive growth. With over 500 global customers, a stellar 4.9-star rating, and more than 13 years of hands-on expertise, we’re committed to delivering exceptional value and transforming the way businesses run.