We are building a brand-new Company Operations Team, and this is the first strategic hire to lead the charge. As the Senior Business Operations Manager, you will work directly with the CRO and closely collaborate with the heads of Sales, Marketing, Customer Success, and Product. Your mission is to design, develop, and implement critical business processes across the company to improve efficiency, scalability, and cross-departmental alignment.

You will be responsible for building out SOPs, identifying workflow bottlenecks, driving automation, and spearheading operational excellence. This is a senior leadership role with the opportunity to build and lead a growing team of operations professionals.

Skills

• Business Operations
• Process Improvement
• Workflow Automation
• Analytical skills
• Problem Solving
• Communication
• Collaboration Skills
• Documentation

Requirements

• Job Role Senior Business Operations Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Develop and maintain Standard Operating Procedures (SOPs) for core business functions across departments.
• Design, document, and implement scalable workflows to support efficient operations.
• Identify workflow bottlenecks and failure points; collaborate with the CRO and other leaders to troubleshoot and implement solutions.
• Lead end-to-end process implementation, from conceptual design to execution and adoption.
• Drive process improvement and automation initiatives, minimizing manual effort and improving overall productivity.
• Conduct training sessions to onboard and educate team members on new tools and workflows.
• Support the transition from manual processes to automated systems using tools like Zoho and other workflow platforms.
• Build and maintain Business Intelligence (BI) tools and dashboards to monitor performance and ensure continuous process optimization.
• Use whiteboarding and mind-mapping tools (e.g., Lucidchart, FigJam, Jamboard, Miro) to map and visualize workflows.
• Play a key role in hiring and managing future junior operations team members.
• Champion cross-functional collaboration across Marketing, Sales, Customer Success, Product, and Service Fulfillment.

Other Requirements

• Bachelor’s or Master’s degree in Business Administration, Operations, or a related field.
• 3+ years of experience in business operations, process improvement, or workflow automation.
• Proven track record of leading operational initiatives that improve efficiency and scalability.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and documentation skills.
• Experience with workflow/automation tools such as Zoho, MS Office, Airtable, Notion, etc.
• Skilled in whiteboarding tools like Lucidchart, FigJam, Jamboard, Miro, or equivalent.
• Ability to work independently and drive cross-functional initiatives.
• Experience or strong interest in hiring, people management, and leading a team.
• Willingness to work US time zones.

Good to have

Not provided

About the Company

SRS Global Technologies Pvt. Ltd. is a software company specialized in providing attention to the health care clients in USA. Company is registered in 2016 and started operations at Technopark, Trivandrum in June 2017 with 15 employees and has now grown to an organization of 50 plus employees and still growing.

Primarily SRS Global is the product development center of SRS Web Solutions Inc, USA has served as a digital innovator for healthcare practices since 2014. The clinic management product serves as an all-in-one paperless solution for Dentists, Doctors, Veterinarians, and Optometrists.We contribute its development in Automated Patient Forms, Fast Insurance Eligibility Verification, Automated Appointment Reminders with 2-way SMS, Secure Digital Bill Pay, Virtual Consultations, and Convenient Telehealth Visits, streamline processes for practices, and provide the perfect comprehensive solution.

Our home health care automation system is engineered to streamline processes for Home Healthcare Agencies, and Private Duty Nurses.Its features include the all-popular Electronic Visit Verification, simplified billing solutions, Payroll integration, Interpreter Software, convenient scheduling, Text4care, and more.

SRS Global provides innovative, full-service web development solutions for your media and marketing needs.

Our team coordinates the sales and marketing of the Product , from definition to delivery, working in tandem with clients . We are able to meet all the standards in Web development, Mobile App Development and Digital marketing.