We are seeking a detail-oriented and customer-focused Online Travel Agent specializing in airline ticketing for Ceasers Magicarpet.com. The successful candidate will be responsible for assisting clients with booking flights, handling inquiries in social media, managing reservations, collecting payments through payment links, Issuing or re-issuing tickets, and providing expert travel advice. This role requires excellent communication skills, knowledge of airline reservation systems (GDS), and the ability to work efficiently in a fast-paced environment.

Skills

• IATA
• Ticketing
• Reservation
• Ticketing Tools
• GDS
• Sabre
• Air Ticketing
• Galileo
• Amadeus
• Communication Skills

Requirements

• Job Role Ticketing Consultant
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Assist clients in booking airline tickets through online platforms and reservation systems.
• Monitor frequently and take actions from PNR Before Payment in the backend system, and make an Excel record every day.
• Handle customer inquiries via calls and chats, ensuring prompt and accurate responses.
• Provide exceptional customer service and resolve any issues or complaints effectively.
• If requested by passengers, provide expert advice on flight options, routes, and travel itineraries.
• Process payment links and collect payments to issue or re-issue tickets in a timely manner.
• Monitor and manage flight schedules, including delays and cancellations, in GDS and communicate changes to clients.
• Ensure compliance with airline policies and regulations.
• Manage and update reservations, including changes, cancellations, and reissuances through GDS and airline portals.
• Stay updated on airline promotions, fare changes, and industry trends.
• Collaborate with the main office, mid-office, and customer care members to ensure a seamless booking experience for clients.

Other Requirements

• Diploma in IATA or equivalent. a degree in Travel and Tourism or a related field is preferred.
• Proven experience as an online or direct customer-handled agent in airline ticketing.
• Proficiency in using airline Global Distribution Systems (e.g., Amadeus, Sabre, Galileo).
• Strong knowledge of airline routes, fare rules, and ticketing procedures.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Strong attention to detail and accuracy.
• Proficient in using Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including early mornings, afternoons, nights, and weekends if  required.
• Education: Graduation in any stream with minimum 50%
• Skills: Good communication skills
• Characteristics: Go getter and leadership abilities

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.