Client success Manager
Codilar Technologies
- 1 Vacancy
- Bangalore
-
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- Posted: 8 days ago
- Not yet applied
- Job id6839ab09f11c45da80f28183
- Experience2 - 8 years
- SalaryNot disclosed
- Job Applicants0
We are looking for a proactive and client-centric Client Success Manager to ensure high levels of customer satisfaction, retention, and growth. The ideal candidate will act as a trusted advisor, guiding clients through onboarding, adoption, and optimization of our products/services, while identifying opportunities for expansion and long-term partnership.
Skills
- Microsoft OfficeSuite
- CRM
- Sales
- Relationship building
- Customer Satisfaction
Requirements
- Job Role Client success Manager
- Job Type Full Time
- Workplace Type Onsite
- Industry IT Services and IT Consulting
Secondary locations
Not providedAbout
Not provided
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and long-term retention.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Identify opportunities for upselling and cross-selling to maximize account revenue.
- Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of projects.
- Address client concerns and provide solutions in a timely manner.
- Track and analyze account performance, preparing reports and recommendations for improvement.
- Negotiate contracts and agreements to achieve win-win outcomes.
- Stay updated on industry trends and competitors to provide strategic insights.
Other Requirements
- 2-8 years of experience in account management, client servicing, or a similar role.
- Background in IT services, digital commerce, SaaS, or related domains is preferred.
- Strong communication, negotiation, and relationship-building skills.
- Ability to identify business opportunities and drive revenue growth.
- Proficiency in CRM tools and MS Office Suite.
Good to have
Not provided
About the Company
Codilar is an award-winning team of eCommerce developers, designers, and strategists delivering enterprise-grade solutions tailored to businesses worldwide. From AdobeCommerce (Magento) and Shopify to AEM, PWA, and beyond, we specialize in a wide array of platforms and technologies to empower brands with cutting-edge solutions.
Headquartered in Bangalore, India, with a global footprint across Asia, the Middle East, and Europe, we offer end-to-end services, including #eCommerceDevelopment, Design, Optimization, Marketing, and Digital Transformation. Our expertise extends to building scalable, high-performing solutions for businesses across diverse industries.
Backed by certified professionals and a passion for innovation, we bring your vision to life through tailored strategies and robust technologies.