Customer Relationship Executive
Autobahn Trucking Corporation Pvt Ltd
- 2 Vacancy
- Perumbavoor
-
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- Posted: 14 days ago
- Not yet applied
- Job id683d97d5f11c45da80f2819b
- Experience0 - 1 years
- Salary120,000 INR - 180,000 INR
- Job Applicants0
We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance relationships with clients. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring an exceptional customer experience that fosters loyalty and retention.
Skills
- Customer Service
- Customer relationship management
- Interpersonal Skills
- Communication
Requirements
- Job Role Customer Relationship Executive
- Job Type Full Time
- Workplace Type Onsite
- Industry Automobile
Secondary locations
Not providedAbout
Not provided
Responsibilities
- Maintain an up-to-date customer database and records in the system.
- Make service reminder calls to customers as per the defined process.
- Schedule and update service appointments during reminder calls.
- Conduct post-service feedback calls to customers as per the process.
- Answer incoming calls professionally, providing necessary information about products and services while obtaining complaint details.
- Keep accurate records of customer interactions, inquiries, complaints, comments, and actions taken.
- Follow up to ensure appropriate actions have been taken on customer requests and complaints.
Other Requirements
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to maintain detailed and accurate records.
- Proficiency in using customer relationship management (CRM) software.
- Ability to handle and escalate complaints effectively.
Good to have
Not provided
About the Company
Autobahn Trucking Corporation is one of the largest, privately-owned companies in the state of Kerala. A subsidiary of Nippon Group, Autobahn Trucking has consistently maintained its position and reputation as a leading private sector trading mainly specialized in the automotive domain.
The company was established in 2012, partnering with Daimler India Commercial Vehicles. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies. It is a privately owned, professionally managed company. The executive management is composed of professionals with international experience in varying areas of expertise. Overall, with the company’s joint ventures and associations, Autobahn Trucking employs over 1000+ staff.
Autobahn Trucking has experienced continued success, a culture adapted from the Nippon DNA.
A large measure of this success has come from the company’s advanced, flexible management style and long-term vision. The MD’s unique vision, introducing modern business strategies, has positioned Autobahn Trucking as a leading private sector trading group in the state of Kerala, Maharashtra, and Goa.