HTIC Global is hiring a Manager – Performance Management to oversee the end-to-end performance appraisal process, enhance the competency framework, and drive a culture of continuous feedback and improvement across the organization.

Skills

• Management skills
• Strategic Thinking
• Time Management
• Leadership Skills
• Communication

Requirements

• Job Role Manager - Performance Management
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

• Design and update HTIC Globals competency framework in coordination with the various functions and divisions in line with HTICs strategic direction and functional objectives.
• Design HTICs Performance Management System based on leading practices with the aim to provide a fair and transparent performance management across functions and divisions.
• Develop and update the appraisal process and guidelines and manage the appraisal process across functions and divisions.
• Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
• Contribute to the development and integration of competency models within the Performance Management System.
• Work with internal stakeholders across functions and divisions through frequent communication, to embed a culture of continuous feedback on employee performance. Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop tools and support material to help employees and their line managers in their appraisal process.
• Collect and analyze performance appraisal results across functions and divisions.
• Create the appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
• Coordinate with Talent Management teams to gather and provide necessary input.

Coordinate with L & D teams to gather and provide additional support in terms with PIP/Recurrent training requests

Other Requirements

Preferred candidate profile

Educational Qualifications & Experience Required:

Master's degree in Human Resources, Business Administration, Organizational Psychology, or related field.

Minimum 8 years of proven experience in performance management, talent management, or related HR function.

Intermediate computer literacy is required e.g. MS Office, MS Project, Banner.

Knowledge:

Strong understanding of performance management principles, methodologies, and best practices.

Skills Required:

Excellent communication, interpersonal, and coaching skills.

Ability to influence and collaborate effectively with stakeholders at all levels of the organization.

Analytical mindset with the ability to interpret and leverage data to drive decisions.

Demonstrated leadership capabilities and a track record of driving change and achieving results.

Exceptional organizational and time management skills with the ability to manage multiple priorities effectively.

Competencies Required:

• Strategic Thinking
• Communication
• Leadership
• Coaching and Mentoring
• Conflict Resolution
• Collaboration
• Integrity
• Time Management

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.