Advenxa Pvt. Ltd. is hiring for an International Call Support role to provide voice-based customer and technical support to US clients. Candidates must have excellent English communication skills. Freshers and experienced professionals (1–3 years in US voice support) are welcome to apply.

Skills

• Communication
• Customer support
• Troubleshooting
• Cold Calling

Requirements

• Job Role International Call Support
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Respond to customer inquiries and provide voice support via call in a timely and professional manner.
• Troubleshoot technical issues reported by customers, working towards prompt resolutions, and escalate complex issues to relevant teams when necessary.
• Research, diagnose, document, and resolve technical issues related to software and hardware.
• Guide customers through step-by-step solutions clearly and patiently to ensure complete understanding and satisfaction.
• Maintain accurate records of customer interactions, transactions, comments, and complaints, including actions taken.

Other Requirements

• Educational Qualification: Degree (Any Discipline)

• Fluent English Communication Skills

• Freshers with excellent English communication or candidates with prior customer support (L1) experience can apply

Flexible to work under rotational shifts – primarily Night Shifts

Shift: Night Shift (Rotational)

Cab Facility: Pick and Drop Available
Experience: 1-3 Years in US Voice support/ Recent graduates with excellent com skills.

Salary: ₹19,000/- to ₹35,000/- per month(Based on previous exp and package)

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.