This is a full-time hybrid role for a Telecaller at Sands Lab - India, based in Kerala, India, with some work-from-home flexibility. The Telecaller will be responsible for making outbound calls to potential customers, managing inbound customer inquiries, updating the customer database, and maintaining customer relationships. The individual will also handle administrative tasks related to customer communication and provide excellent customer service.

Skills

• Verbal communication
• Empathetic Listener
• Organizational skills
• Administration
• Data Entry
• Customer Service

Requirements

• Job Role Telecaller
• Job Type Full Time
• Workplace Type Hybrid
• Industry Information Technology & Services

Secondary locations

About

Not provided

Responsibilities

• The Telecaller will be responsible for making outbound calls to potential customers, managing inbound customer inquiries, updating the customer database, and maintaining customer relationships. 
• The individual will also handle administrative tasks related to customer communication and provide excellent customer service.

Other Requirements

• Excellent verbal communication and empathetic listening skills
• Experience in handling both inbound and outbound calls
• Proficiency in updating and managing customer databases
• Strong administrative and organizational skills
• Ability to work independently and as part of a team
• Basic computer and data entry skills
• Fluency in English and local languages is preferred
• Prior experience in a customer service role is beneficial
• High school diploma or equivalent is required; a bachelor's degree is a plus

Good to have

Not provided

About the Company

As a diverse end-to-end IT solutions provider, SaNDS Lab offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing business community, with the final objective of giving clients the competitive edge in the marketplace.

Our consulting and IT solutions have resulted in technology-intensive transformations that have met the most stringent of international quality standards. The company’s sophisticated technology centers—powerhouses of specific expertise—provide solutions to customers across the country.