The Back Office Coordinator will support the Projects Department by managing documentation, coordinating with technicians and clients, updating project status, and ensuring smooth backend operations. This role requires strong organizational skills, attention to detail, and the ability to handle multiple project-related tasks simultaneously.

Skills

• Project Coordination
• Documentation
• Reporting
• Communication
• Follow up skills
• Customer Service

Requirements

• Job Role Back Office Co-ordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

1.Project Coordination & Support

• Maintain and update daily RO project status sheets.
• Coordinate with technicians for site visits, installation schedules, and material requirements.
• Assist the project team in planning and tracking ongoing RO installations and service works.
• Follow up with customers for appointment confirmation, site readiness, and feedback.

2. Documentation & Reporting

• Prepare and maintain project files, installation reports, service reports, and warranty documents.
• Ensure accurate documentation of materials used, pending materials, and stock movement.
• Generate daily, weekly, and monthly project performance reports for management.
• Maintain customer data, project logs, and communication records.

3. Communication & Follow-up

• Act as the communication bridge between technicians, customers, suppliers, and the internal team.
• Follow up on pending works, material dispatch, and technician updates.
• Provide timely updates to the management on progress and delays.

4. Material & Inventory Coordination

• Coordinate with the stores department for material arrangements, dispatch, and stock availability.
• Track material consumption for each RO project.
• Raise material request forms and ensure timely availability for technicians.

5. Billing & Compliance

• Assist in preparing project estimates, billing details, and required documentation.
• Ensure compliance with company procedures, warranty terms, and project standards.

6. Customer Service

• Handle customer calls related to installation, service scheduling, or updates.
• Provide professional and timely responses.
• Resolve minor issues or escalate to the concerned project head.

Other Requirements

• Relevant experience in project coordination, service coordination, or operations support (1–3 years preferred).

• Strong organizational and multitasking skills.

• Excellent communication skills (verbal and written).

• Proficiency in Microsoft Office (Excel, Word), and familiarity with project management tools (Google Sheets, Asana, Trello, etc.).

• Ability to work collaboratively with cross-functional teams.

• Customer-focused mindset and good problem-solving skills.

• Attention to detail, especially for documentation and reports.

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.