We are seeking an experienced Support Assistant to join our team. The successful candidate will provide technical support and assistance to our customers, ensuring seamless operations and exceptional service delivery.

Skills

• Problem Solving
• Communication
• Teamwork
• Reporting
• Onboarding

Requirements

• Job Role Support Assistant
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

● Handle routine support issues such as:

○ User setup, login problems, password resets, deactivating

○ New Tenant / Metabase Setup Items (SMTP setup, subscription setup)

○ End to End Testing of new Tenants

○ Visit Failure Monitoring & Scribe Retries

○ Generating or assisting with monthly reports

○ Supporting onboarding tasks for new customers

● Use existing guides to resolve common problems

● Write clear notes and context for more complex tickets before escalating to Tier

● Identify opportunities to improve or expand internal guides and processes

● Communicate clearly and professionally with customers via email or ticketing systems

Other Requirements

1. Problem-solving
2. Technical support and assistance
3. Configuration and setup (e.g., SMTP, subscription setup)
4. End-to-end testing 
5. Report generation 

Benefits: 

Health insurance

Shift:

Night shift

Work Location: In person

Good to have

Not provided

About the Company

AppLogiQ stands at the forefront of Digital Transformation IT services, seamlessly integrating innovative technology with unmatched expertise to create solutions that propel business growth. We excel in transforming visionary ideas into tangible digital forms; AppLogiQ has successfully delivered over 100+ projects for more than 60 customers. Our expertise extends to harnessing next-generation technologies, including Telecom, Blockchain, Metaverse, Augmented and Virtual Reality, Artificial Intelligence, comprehensive Application Services, Design, Marketing, and cloud solutions. This enables us to offer end-to-end digital transformation services to our worldwide clientele. AppLogiQ also develops proprietary products that cater to specific industry needs. LeadsynQ, our advanced LRM tool, streamlines lead management, while ShopQ, is a versatile e-commerce No-code platform that offers businesses the tools they need to create, manage, and grow their online stores effortlessly. These products exemplify our commitment to innovation and ability to create versatile digital solutions. In recognition of our relentless pursuit of excellence and innovation in the digital sphere. AppLogiQ was awarded the title of the most promising IT services company in 2023 by India5000. This award underscores our dedication to delivering cutting-edge solutions and our vision of leading the digital transformation journey for businesses around the globe.