Senior Associate ServiceNow
adesso India
- 2 Vacancy
- Bangalore
-
No ratings yet!
- Posted: Today
- Not yet applied
- Job id685563e827a67fe1a3fc0109
- Experience5 - 6 years
- SalaryNot disclosed
- Job Applicants0
We are seeking a highly skilled Senior Associate with deep expertise in IT Service Management (ITSM) and hands-on experience in HR Service Delivery (HRSD) OR IT Operations Management (ITOM). For ITOM expertise, a strong emphasis on project-based experience in Discovery. This role is ideal for professionals over 5+ years of experience who thrive in designing, implementing, and optimizing service management solutions within enterprise environments.
Skills
- Communication
- Analytical skills
- Troubleshooting
- ServiceNow
- IT Service Management (ITSM)
Requirements
- Job Role Senior Associate ServiceNow
- Job Type Full Time
- Workplace Type Onsite
- Industry IT Services and IT Consulting
Secondary locations
Chennai, Cochin, Hyderabad, Pune
About
Not provided
Responsibilities
- Lead and support the implementation, configuration, and optimization of ITSM processes and tools.
- Design and deliver solutions in HRSD OR ITOM - specifically contributing to full-cycle Discovery projects.
- Execute Discovery configuration and architecture to accurately map infrastructure and populate the CMDB.
- Collaborate with stakeholders and technical teams to deliver scalable and effective ServiceNow solutions.
- Act as a subject matter expert (SME) for ITSM and ITOM Discovery best practices.
- Mentor junior team members and contribute to continuous process improvement initiatives.
- Ensure detailed documentation of designs, configurations, and processes.
Other Requirements
- 5+ years of hands-on experience in IT Service Management and ServiceNow.
- ITSM expertise is mandatory.
- Strong practical knowledge and project-based experience in ITOM Discovery is required.
- Experience with HRSD or broader ITOM modules is a strong plus.
- Proficient in managing CMDB integrity, Discovery schedules, and integrations.
- Excellent communication, analytical, and troubleshooting skills.
- ServiceNow certifications such as CSA, CIS-ITSM, CIS-ITOM, or CIS-HRSD are desirable.
Good to have
Not provided
About the Company
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
We place great emphasis on the significance of skill enhancement and perpetual improvement. Nurturing a vibrant learning environment that enables individuals to refine their capabilities and remain at the forefront of technological advancements. This dedication to personal and professional growth fosters an environment conducive to career progression and fosters an exceptional work culture.