A leading overseas educational consultant in India is hiring a Guest Relation Officer for our Pala office. The role involves welcoming and assisting clients, handling inquiries, and ensuring a smooth customer experience.

Skills

• Customer Service
• Documentation
• Administration
• Scheduling
• Manage and Respond to inquiries
• Communication

Requirements

• Job Role Guest Relations Officer
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Reception & Customer Service: Greet and assist students, parents, and visitors who come to the office or contact the organization. Provide general information about study abroad opportunities, services offered, and the application process.
• Manage Inquiries: Respond to phone calls, emails, and messages promptly and professionally. Direct inquiries to the appropriate department or team member as needed.
• Appointment Scheduling: Schedule consultations, information sessions, and meetings with counselors or consultants. Ensure that all appointments are well-coordinated and prepared for.
• Documentation & Filing: Maintain and organize student records, applications, and other relevant documents in an orderly manner. Ensure the privacy and confidentiality of sensitive information.
• Office Administration: Assist with general office tasks, including maintaining office supplies, managing the front desk area, and ensuring the office environment is clean and organized.

Other Requirements

• Education: Degree(Mandatory)
• Experience: 0-2 years of experience
• Should have good English communication
• Salary: Varies from 12k - 20k (Depends up on experience)
• Interview mode: Offline at respective location
• Gender: Female

Good to have

Not provided

About the Company

18 steps consultants is a recruitment consultancy based out of Kerala, India. We cater to various industries and provide hiring assistance at all levels.