We are seeking an experienced and results-driven Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions. The ideal candidate will be responsible for managing end-to-end delivery of call center solution projects, ensuring timely implementation, and maintaining high standards of client satisfaction.

Skills

• Contact Center Solutions
• IVR design
• CTI integration
• Voice Logging
• Omnichannel Platforms
• Client Interaction
• Communication
• Organizational skills
• Leadership Skill

Requirements

• Job Role Project Manager-Contact Center
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Lead and manage the full project lifecycle of call center solution implementations (IVR, CTI, ACD, CRM integration, etc.).
• Serve as the primary point of contact for clients during the project execution phase.
• Define project scope, goals, and deliverables in collaboration with key stakeholders.
• Coordinate internal resources and third parties/vendors for seamless project execution.
• Track project progress, manage risks/issues, and ensure delivery within scope, time, and budget.
• Oversee solution deployment, testing, UAT, and go-live support.
• Ensure service delivery meets client expectations, SLAs, and agreed quality standards.
• Collaborate with sales/pre-sales teams to provide project-related inputs for proposals and RFPs.
• Lead regular project meetings, status updates, and stakeholder communication.
• Drive continuous improvement and process enhancement for delivery excellence.

Other Requirements

• 8+ years of overall experience with a minimum of 4 years in managing call center solution projects.
• Proven experience in implementing contact center technologies (e.g., Genesys, Avaya, Cisco, Asterisk, Voxtron, etc.).
• Strong understanding of IVR design, CTI integration, voice logging, and omnichannel platforms.
• Experience managing cloud-based contact center platforms (e.g., AWS Connect, Genesys Cloud, etc.) is a plus.
• Excellent client-facing and internal communication skills.
• Solid organizational and leadership capabilities.
• Strong problem-solving skills with the ability to manage multiple stakeholders and priorities.
• Familiarity with project management tools such as Jira, MS Project, or Asana.
• PMP / PRINCE2 / Agile certification is an added advantage.

Educational Qualification:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
• MBA or equivalent business management qualification is a plus.

Good to have

• Ability to handle client escalations with maturity and professionalism.
• Background in working with BPOs, telecom, or large enterprise environments.

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.